Star Hotel - Booking Terms & Conditions
Please note that your credit card details are required to secure and confirm a reservation. Unless a deposit is required, we will not charge your credit/debit card, as it will only be used as a guarantee to hold the room(s).
When you make a reservation with us, we commit the room to you. We hope that the following conditions are reasonable for you before you make your booking:
Standard policy: 3 days notice before arrival, otherwise a 1 night charge applies.
If you make your booking within 1-3 days of your arrival day, we request you inform us before the cut-off time of 9am the day after the booking was made.
If a Deposit is required, we will inform you via email following your room request. Deposits usually apply to:
- Bookings in busy periods
- Bookings for 5 nights or more
- Bookings for 2 rooms or more
As a relatively small B&B hotel, these are high risk bookings for us. We request
a 25% to 50% non-refundable deposit 1-3 months before the arrival day, depending on the period - you will be informed by email when booking.
Cancellations during your stay: There will be a charge for the next 1-3 nights of you advising us, depending on your length of stay and at our discretion after consideration of all the factors (availability, refusals, etc.) that cause us a true loss of business.
It is recommended you take out holiday cancellation insurance. If you do not arrive at the hotel on your booked date without informing us, we request a charge for your total stay, up to a maximum value of 3 nights, which will be debited from your card. Please contact us immediately by telephone as emails are not read by us in real time. We would sincerely prefer to offer the room to other guests, than to charge cancellation fees.
Check-in time is after 1:30pm, check-out time is 10.30am. We are able to hold luggage on your departure day for collection later
Identification may be required on arrival. We accept passport, identity card and driving licence
If arriving late, please notify us of your estimated arrival time. We do not have a 24 hour reception service
We have a NO SMOKING policy for all our rooms. Please respect this policy for the comfort of all our guests!
Code of Conduct
We request that other guests and staff are respected. Disruption to our house due to misconduct and alcohol related misbehaviour, carries a charge at our discretion, mainly to cover staffing and loss of time. You agree to this before making your booking. You will also be asked to leave and charged in full for your booking.